Effective Date: 14 November 2025
Last Updated: 14 November 2025
1. Introduction
Duntec Solar (“we”, “us”, “our”) operates the website https://duntecsolar.ie and provides solar panel installation, maintenance, consultation, and energy-efficiency services across Ireland.
We are committed to protecting your personal data, being transparent about how we use it, and complying with the General Data Protection Regulation (GDPR) and Irish data protection laws.
By using our website or contacting us, you agree to the practices outlined in this Privacy Policy.
2. Data Controller
Duntec Solar
Minehill Business Center,
Ballycorus Rd, Tiknick,
Kilternan, Co. Dublin, Ireland
Email: info@duntecsolar.ie
Phone: +353 87 408 2481
We are the data controller for all personal data collected through our website and during our service operations.
3. Personal Data We Collect
We collect and process the following categories of data:
A. Information You Provide to Us
- Name, email address, phone number, and address when you submit an enquiry or request a quotation.
- Property details you voluntarily provide (roof type, electricity bills, Eircode, solar interest, etc.).
- Information related to solar consultations, site surveys, installation requirements, and warranty registrations.
B. Technical & Usage Data
Collected automatically when you browse our website:
- IP address
- Browser type, version, and device details
- Pages visited, time spent on pages, referring URLs
- Cookie information and interaction logs
C. Communication Data
- Emails, phone calls, messages, and follow-ups
- Any service or support queries
D. Project & Installation Data
Necessary for the technical delivery of solar systems:
- Site photos, measurements, shading data
- Installation notes, system specifications
- Maintenance logs and warranty/after-care information
4. How We Use Your Personal Data
We process your data to:
A. Provide and Manage Our Services
- Create quotes, proposals, and system designs
- Arrange site visits and technical assessments
- Carry out installation, servicing, and warranty support
- Maintain accurate energy-system records for performance and safety
B. Improve Our Website and Operations
- Analyse website usage and improve user experience
- Maintain security and prevent fraud
C. Marketing (Only with Your Consent)
- Send updates, offers, service notifications, or promotions
- Provide solar-related insights or information that may interest you
D. Legal and Regulatory Compliance
- Comply with Irish regulations, safety requirements, tax laws, and industry standards
5. Legal Basis for Processing
We rely on one or more of the following GDPR bases:
- Contract: To provide quotes, installations, or maintenance services.
- Consent: For marketing communications or optional data you provide.
- Legitimate Interest: To improve our services, ensure safety, and handle routine customer communication.
- Legal Obligation: To comply with tax, safety, and compliance requirements.
6. Sharing of Personal Data
We do not sell or rent your data.
We may share data only with:
A. Service Providers & Contractors
For example:
- Solar installers and subcontracting technicians
- Surveyors engaged for property assessments
- Web hosting, analytics, IT support providers
- CRM and communication tools
All providers are GDPR-compliant and process data only under our instruction.
B. Regulatory & Legal Authorities
Where required by Irish law (e.g., health and safety compliance, tax authorities).
C. Warranty & Product Manufacturers
If registering your system for warranties, we may need to share:
- Installation details
- Serial numbers
- Your name/contact information
7. International Data Transfers
If any data is processed outside the EEA (e.g., analytics or CRM tools), we ensure GDPR-compliant safeguards such as:
- EU Standard Contractual Clauses
- Adequacy decisions
- GDPR-approved transfer mechanisms
8. Data Retention
We retain personal data only as long as necessary:
| Data Type | Retention Period |
|---|---|
| Enquiries & quotes | 24 months |
| Installation records & warranties | Up to 10–25 years (industry standard) |
| Financial transactions | 6–7 years (legal requirement) |
| Website analytics data | 12–26 months |
| Marketing data | Until you unsubscribe |
After these periods, data is securely deleted or anonymised.
9. Cookies and Tracking
We use cookies to:
- Improve website performance
- Analyse visitor behaviour
- Personalise content and enhance user experience
You can manage or disable cookies via your browser settings.
If you use a cookie banner, cookie preferences will apply accordingly.
10. Your GDPR RightsYou have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Erase your data (“right to be forgotten”)
- Restrict certain processing
- Object to processing (including marketing)
- Data portability
- Withdraw consent at any time
To exercise any rights, contact us at: info@duntecsolar.ie
You may also lodge a complaint with the Data Protection Commission (DPC):
https://www.dataprotection.ie
11. Security
We take appropriate technical and organisational measures to protect your data, including:
- Secure encrypted website (HTTPS)
- Access control and password protection
- Secure storage of installation data
- Restriction of personal data to authorised personnel only
However, no online service can be 100% secure.
12. Links to External Websites
Our website may contain links to external sites.
We are not responsible for their privacy practices.
We recommend reviewing their privacy policies.
13. Children’s Data
Our services are not intended for individuals under 16.
We do not knowingly collect data from children.
If you believe we may have unintentionally collected such data, contact us for immediate deletion.
14. Updates to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted with an updated “Last Updated” date.
15. Contact Us
If you have questions or requests regarding this Privacy Policy:
Duntec Solar
Minehill Business Center,
Ballycorus Rd, Tiknick,
Kilternan, Co. Dublin, Ireland
Email: info@duntecsolar.ie
Phone: +353 87 408 2481